KEY DELIVERY: You should inform some days in advance, to reservations@kazaportugal.com, your expected arrival time. After landing, or some hours in advance, please text the mobile phone, that will be given some days before arrival, to fix the exact meeting time for key delivery and remaining payment collection (if that is the case), which will be done at the apartment.

BOOKING: Reservation is confirmed after the corresponding prepayment is collected. It will be collected from a valid credit card.

CANCELATION AND RESERVATION CHANGES POLICY: Unless otherwise noted the following cancelation and reservation changes policy applies to the reservations done in this website:

- Cancelations done with more than 3 months before the arrival day: 100% refund of any payment done. Any reservation change can be done free of charge.

- Cancelations done with more than 2 months and less than 3 months before the arrival day: 50% refund of any payment done. Any reservation change will incur the same penalty.

- Cancelations done with less than 2 months of the arrival day or in case of no show: no refund. Any reservation change after arrival is not entitled to any refund.

CHECK IN/OUT: Check in is after 15h00 (or 16h00 when noted) and before 20h00 on your reservation start date. Check out time is before 11h00 on your reservation end date. This allows time to properly clean the property. Check in after 20h00 is still possible, but there is an additional fee of 15 Eur., paid at entrance in cash, if done after 20h00 and before 22h00, 25 Eur. after 22h00 and before 24h00 and 50 Euros if done after 24h00. In some cases the additional cost to do the check in after the defined period is always 50 Eur.

DAMAGE PROTECTION: A valid credit card data should be given to prevent any damages to the property. KazaPORTUGAL reserves the righ to authorize the RENTER credit card. If that is not possible, a paypal payment should be done at least two days before entrance and will be reverted after departure, maximum 48h. The credit card will be charged or the damage deposit refund will be reduced if there are any breakages or damages to the property or contents or if any property content is missing. RENTER will report any breakages or damages as soon as they occur so that they can be resolved for the next guest. If the amount of the breakages or damages is unknown, only after the corrective expenses are known the remaining authorization amount will be released or the damage deposit remaining amount returned with proof of expenses incurred, at owner decision. The property and its contents must be left clean and tidy at the end of the rental period (e.g. dishes washed, all garbage removed). An additional cleaning fee may be applied if that doesn’t occur.

CLEANING FEE: A cleaning fee may be applied according to the property specific price conditions, previously communicated, that is always added to the rental price. No cleaning will be done during the stay unless paid separately and agreed.

NOISE REGULATIONS: Respect the fact that the property may be located in a residential area, offering privacy and tranquility. Therefore no loud party is allowed, to respect the other residents. The RENTER’s stay may be terminated if this condition is not met.

OCCUPATION: The rental is valid for the number of guests informed during the booking process and can’t be increased without prior agreement. In any way the occupation can never be higher than the maximum number of guests allowed. 

RESPONSABILITIES: In the unlikely event that the accommodation is rendered uninhabitable due to fire, earthquake, or any other means beyond renting agency or OWNER control, liability will be limited to a refund of the monies paid. KazaPORTUGAL or the OWNER under no circumstances, be held responsible for any damage incurred during the stay, namely loss of belongings, theft, aggressions, damage by fire, any other criminal acts or any injury occurred during your stay.

REFUNDS: In the event where a refund is needed, such as a cancelation done under a 100% refund period or any other reason, the amount refunded will be reduced by any transaction costs incurred and will be done to the account where the corresponding payment came from.



Consumer conflict resolution center:

CACCL (Centro de Arbitragem de Conflitos de Consumo de Lisboa)


Rua dos Douradores, 116 2º, 1100-207 LISBOA

Tel: +351 218 807 000 / Fax: +351 218 807 038
E-mail: juridico@centroarbitragemlisboa.pt / director@centroarbitragemlisboa.pt